Do you think your order is missing?
Here’s what you need to do:
- Check your order’s shipping status:
- Get your order number found on your order confirmation email;
- Go to our Order Status page, input your email and order number, and click on your tracking number;
- On the carrier’s website, review your order’s tracking information to check its status.
- If -- after checking the status of your order -- you are still concerned that it may be lost, contact the carrier immediately and report your issue.
- After contacting the carrier, contact us. We can follow up with the carrier and investigate on your behalf.
If you still have shipping questions, please feel free to contact us:
Phone: 1-877-498-7278 (or 508-295-9095 if you live outside the U.S.)
Hours: Monday through Friday: 9:00 a.m. – 6:00 p.m. EST