Shipping Policy
We Ship Worldwide, On Time, and On Budget
NewGMParts.com is able to ship any item from our full OEM parts & accessories catalog anywhere within the United States or around the world.
From a small box to a 40’ ocean container -- we ARE the auto parts experts at getting it there on time and on budget.
COVID-19 Service Update
During this critical global health crisis, our NewGMParts.com team and service providers are doing their utmost to ensure the safety of our employees and customers. Included in the good news is that the shipping vendors we use (FedEx, USPS, UPS, and DHL) are considered essential services and are working hard to continue services as undisrupted as possible. Unfortunately, their shipping services have been affected - both within the United States and internationally - by airline cancellations and regional restrictions stemming from the COVID-19 pandemic. Due to these realities, we can not guarantee normal delivery time frames until further notice. We thank you for your patience as we continue to do our best to get your parts to you as quickly as possible!
For more carrier-specific COVID-19 service updates, please visit their websites:
USPS: https://about.usps.com/newsroom/service-alerts/
UPS: https://www.ups.com/us/en/about/news/important-updates.page
FedEx: https://www.fedex.com/en-us/coronavirus.html
DHL: https://www.simplydhl.com/covid-19updates
Track Your Order
Want to track a package? Find tracking information and order details from your Order Status page.
Your shipping tracking number can be used on the following carrier websites to track the location of your package:
Carrier Websites
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Where are you shipping?
I'm shipping within the United States
I'm shipping to an APO/FPO address
Shipping FAQs
Where do I find my tracking information?
How are shipping rates determined?
Can I ship my order to an address other than my billing address?
My delivery is missing -- what should I do?
What if my item was damaged in delivery?
Special orders
Shipping hazardous materials/dangerous goods
Contact Us
If (after reading the info on this page) you still have shipping questions, please feel free to contact us:
Email: support@newgmparts.com
By phone:
- In the United States? Call us toll-free at 877-498-7278
- Outside the United States? Call 508-295-9095
- Monday – Friday: 9:00 a.m. – 6:00 p.m EST