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Frequently Asked Questions (FAQ)

If you're new to our website – or if you've got a question that just doesn't seem to be addressed elsewhere – this page is for you.

We've divided the FAQ up into questions about our company, questions about payment options, and questions about ordering parts.

Questions About Ordering Parts

What happens if my order does not go through – are you available by phone?

Yes, we have included information about our online ordering process to answer many of your questions. However, if you need assistance we are available by phone – simply give us a call at 1-877-498-7278. International customers please phone 1-508-295-9095.

We’re open Monday – Thursday 8:00 AM to 6:00 PM EST and Friday 8:00 AM to 5:00 PM EST.

What if I ordered the wrong part? Can I return it?

In most instances, the answer is yes. Please refer to our Returns Policy for more details.

What if I get a part that's different than what I ordered?

Occasionally, the parts and accessories catalog we offer on our website may be a bit confusing to you or offer inaccurate parts details, which can cause order errors when ordering your GM parts.

This is why we ask for your VIN number to ensure order accuracy, and also why we make ourselves available to answer questions on the phone or by email. If you have a question, please call us at 1-877-498-7278 or 508-295-9095 (international customers). You're welcome to email us at support@newgmparts.com as well.

Why do you need my VIN?

Your vehicle's VIN is like its own fingerprint - unique only to itself. Without your vehicle's VIN, we cannot guarantee the part you order will fit your vehicle. Read more about the importance of providing us with your VIN.

Will the parts I purchase from NewGMParts.com be Genuine GM parts?

Yes. NewGMParts.com is very pleased to offer our customers the entire GM catalog of new original GM parts and accessories as well as GM original re-manufactured parts and accessories. We primarily serve our customer’s GM vehicles parts needs from 1995 to present.

In some instances when new original GM parts and accessories are discontinued and are no longer available from GM, we are able to offer aftermarket parts and accessories from more than 300 after market manufacturers. However, we'll contact you if you've tried to order a discontinued part and let you know your options before we put anything in a box and ship it to you.

Where will my order be shipped from?

We process, inspect, package and ship most of our customers’ orders from our shipping facility located in Cranston, RI.

Questions About Payment Options

Can I pay via PayPal instead of a credit card?

Yes, NewGMParts.com accepts PayPal payments. To pay for your order with PayPal, follow these steps once you’re in the shopping cart:

  • Click the PayPal icon. This will take you to the PayPal web page.
  • Log in
  • Pay for your automotive parts using your preferred method
  • IMPORTANT! Once you receive your order confirmation, YOU MUST CLICK on the NewGMParts.com link to return back to our Home Page.

If you don’t return to our website or cannot return to our website, your order may not be confirmed and finalized.

Is NewGMParts.com verified by PayPal?

Yes, we’re a PayPal verified company

Questions About Our Company

Who is NewGMParts.com?

We’re an Internet-based wholesaler of new original GM parts and accessories including Buick, Cadillac, Chevrolet, Chevrolet Truck, GMC, AM General H1, Hummer H2, Hummer H3, Oldsmobile, Pontiac, Saturn and Chevrolet Performance. We offer original equipment (OEM) parts and accessories for GM vehicles model years 1995 and newer to individuals, businesses, repair shops, automotive parts wholesalers and distributors, procurement companies, fleet managers, municipalities, governments and armed services.

How long have you been in business?

We have been in the OEM automotive parts business for more than 25 years but launched our first website in 2009. Our vision was to build a virtual automotive parts store online that would offer new genuine GM parts and accessories at WHOLESALE prices to everyone and also combine that with exceptional customer service, technical parts services, telephone support, and discounted worldwide shipping services.

Where are you located?

NewGMParts.com is owned and operated by New Auto Parts, Inc. located in beautiful Buzzards Bay, Massachusetts (USA) along the shore of the Cape Cod Canal.

Is it safe to place my order online with you?

Yes, our shopping cart is secure and fully encrypted with 128-bit encryption to ensure your personal information is processed accurately and securely.

Read more about Online Security & Fraud Prevention on NewGMAutoParts.com.

Do you share my name and address with third parties?

No, not unless you count the delivery company with which we share your mailing address.

We respect your privacy and we do not sell or trade our customer data. Your personal information is important to us. You can learn more about how we manage your data by reading our privacy policy.

Can I open a commercial account?

It depends. Are you an automotive repair shop, custom vehicle shop, auto parts wholesaler/distributor, specialty manufacturer, fleet manager, procurement company, or government entity? If so, then yes. We’re happy to open an account for your business.

Please email us or call us at 1-877-498-7278, International customers please call 508-295-9095 to open a commercial account. You can also review our Commercial Orders page.

Is it true that you sell “Wicked Cool Parts”?

Yes. We think so.

What if my question isn't answered in this FAQ?

Please be sure to review our Shipping Policies, Returns Policy, and Privacy Policy.

If you still can't find the answer, please contact us. Thank you!